Cross-Media Feedback Management, improve products and services based on customer feedback.
Make sure the customer voice gets heard throughout the entire organization. Create a customer-centric focus.
Next-generation customer service is the new strategic differentiator and strengthens service procedures.
A team of elite experts will guide you in understanding how to be a customer-centric organization.
We have managed to lower our complaint handling time by 70%. The adaptive workflow and having everyone in the organization connected to CEMax portal made a significant change
We were able to have a meaningful feedback dialogue with our customers. We have the ability to deliver an immediate response to all kinds of our customers’ feedback.
A Success Factor
CEMax solution proved to be a critical success factor in the implementation of our “Letter of Guarantee Policy.” We are confident that we can now offer a true customer experience for all our guests.
With our old system, we managed to get the job done, but with the CEMax customer experience solution and team, we are bringing the Volkswagen service vision to life.
CEMax platform receives customer complaints from all channels. The platform creates an automatic workflow for each complaint, ensuring we meet with all regulation standards.
The amount of insights we received from customers enabled us to make customer-centric decisions. We won the customer excellence award within a year. R.O.I. was amazing.
CEMax Solution is an innovative and modular complaint management platform, voice of the customer, feedback management, and social media monitoring tool. Allowing your company to receive and act upon customer feedback.
With the CEMax solution, you can “listen” to your customer on all communication channels, including video chats, social media, emails, phone polls, website, and other traditional mechanisms. All routed automatically within your organization.
Depending on the feedback type and other properties, the machine learning workflow will create the needed tasks to resolve the feedback, assign the right people to each task, send emails and other correspondences to people within the organization, monitor that every task will meet its deadline and execute escalations when needed.
KPI Keeper© will learn which KPIs and other performance indicators are important to management. Once learning what’s important, KPI Keeper will track these indicators online and will send managers detailed reports on their department/business unit activity.
Use the best technology to your advantage, connect with customers in all communication types and all social media, plus incorporate the latest video technology. Connect the entire organization to the experience portal, get deeper insight from stored information, and have KPI Keeper automatically watch your business performance.
CEMax’s project success means seeing improvement in all customer experience related KPIs and providing a measurable R.O.I. to managers and stakeholders. To achieve that, we set goals prior to starting the project. Our implementation methodology, which was developed over years of success, is what ensures these goals will be delivered within the project scope.
We always thought that having best technology is only the starting point. Customers told us that they bought our solution because they saw the spark in our eyes when we talked, they felt safe and knew that we would deliver what we promised. We would like to share some of our core values.
We will site-survey your needs, review current infrastructure, and propose a project plan.
Any needed customization will be performed by qualified CEMax personnel.
CEMax will implement the solution within the organization, providing single point of contact.
24/7 support teams will make sure your mission-critical application is up and running.