logo

CEMax Posts

All resources for customer experience management on one page including, blog posts, news, and more

Recent Posts

info@c-m-x.com
+1 513 554 0103

Blogs

CEMax delivers a complete suite of innovative, modular and powerful solutions that enhance Customer Experience Management, Customer Engagement and Voice of the Customer services. [vc_empty_space height="30px"][qodef_blockquote text="We have empowered our dealers to solve problems on the spot, without sending customers to an endless series of recorded messages at some far-off call center. We have eased many processes and policies, working for efficiency and time to market…...

Read More

The food group partnered with CEMax and used its CEMax CEM application to solve complex consumer service needs. CEMax CEM solution replaced the food group’s current Siebel CRM solution, different EFM solutions and a tailored solution for issuing product replacement statements. Other disparate solutions were integrated into CEMax’s solution creating a single source of truth for consumer experience and a robust repository for analytical insight....

Read More

A good customer experience encourages loyalty, while a poor customer experience can put relationships at risk resulting in reduced wallet share and defection. The case study example below illustrates the value generated by a CEM system:...

Read More

Feedback is an important part of the real time, adaptive enterprise that is able to react quickly to changes in the environment. However, before an enterprise can manage the experience, it needs to have a customer-centric vision and strategy as well as the right collaborative culture for delivery. Enterprises also need the support of customer processes, information, technology and enterprise metrics to deliver it consistently....

Read More

The idea at the center of CRM can be stated in the following way: Every time a company and a customer interact, the company learns something about the customer. By capturing, sharing, analyzing and acting upon this information, companies can better manage individual customer profitability...

Read More

An enterprise's reputation — its brand — is no longer built solely via mass media. It is also built at customer touch points. Whenever customers come into contact with an enterprise, they experience what it is like to deal with that organization and form an opinion — good, bad or indifferent...

Read More