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Case Study

CEMax delivers a complete suite of innovative, modular and powerful solutions that enhance Customer Experience Management, Customer Engagement and Voice of the Customer services. [vc_empty_space height="30px"][qodef_blockquote text="We have empowered our dealers to solve problems on the spot, without sending customers to an endless series of recorded messages at some far-off call center. We have eased many processes and policies, working for efficiency and time to market…...

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The food group partnered with CEMax and used its CEMax CEM application to solve complex consumer service needs. CEMax CEM solution replaced the food group’s current Siebel CRM solution, different EFM solutions and a tailored solution for issuing product replacement statements. Other disparate solutions were integrated into CEMax’s solution creating a single source of truth for consumer experience and a robust repository for analytical insight....

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