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All resources for customer experience management on one page including, blog posts, news, and more

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Insurance

CEMax solutions help insurance companies and agents to meet a wide range of challenges.

Insurance Challenges

Insurance companies are facing daily challenges like customers are basing their decision on price, a competitive market with a high volume of TV commercials and other ads, complex IT solutions, and a highly regulated environment. Insurance companies are providing services and products to customers who have different wants and needs, every customer has a different journey and have different expectations.
By partnering with CEMax, you not only implement new and advanced technology, but you get more than 15 years of customer experience. We are helping insurance companies provide exceptional customer experience, learn about customers' expectations, and improve products and services. At the end, it's all about being better for your customers, improving and having your customers knowing they can count on you when a problem arises. Let us show you how CEMax's technology and know-how can have a significant gain to your bottom line.

Regulation and Compliance

Insurance companies and agencies operate in a regulated environment and need to comply with a wide range of legal requirements and processes.

Customer Experience

Businesses need to deliver multichannel communication services to ensure effective feedback, together with a reliable and structured customer experience.

On-the-premises / Cloud

Insurance companies, due to data security and regulations, sometime require an on-the-premises solution instead of a cloud solution.

Loyalty and Churn

The increase in loyalty and reduction in churn are strategic goals for any business seeking to maintain and increase revenues from customer-driven services.

Complaint Management

Feedback flows in from different locations and companies need to make sure that each complaint is handled by the right department and the right person.

Complex IT Infrastructure

A complex IT environment and data security make it difficult to implement new solutions that communicates and integrate with existing solutions.

CEMax solution

A full application suite for insurance companies.

A modular application suite that can be implemented on the cloud or installed locally (on-the-premises). Our solution incorporates insurance-specific best practices and know-how. A specialized project team can customize our solution to your needs. Learn more about CEMax offering:

Full Suite of Applications

Includes built-in complaint management, customer engagement, voice of the customer, and social media monitoring in one application platform and with no third-party add-ons.

True Omni-Channel

Enable customers to contact the organization through all communication types like: email, SMS, MMS, web, phone calls, VM, letters, faxes, social media, mobile, and more.

Automated Feedback Routing

Our adaptive workflow engine will make sure every feedback or complaint is being executed with the right SLA schedule and routed to the right people within the organization. Depending on the complaint type and other properties like location, regulation, customer sentiment, and other important characteristics, the machine learning workflow will create the tasks needed to resolve the complaint, assign the right people to each task, send email and other correspondence to people within the organization and to customers, track that every task will meet its deadline, and execute escalations when needed.

Simplified Communication

Correspondence will be sent automatically depending on the user needs or the workflow task being executed. Enable your employees to communicate directly with customers via our fully featured automatic correspondence engine.

Dashboard & Reports

View key performance indicators, get up-to-date status, open and pending tasks, reports or drill down to analyze data and perform root-cause analysis.

Customer Benefits

How CEMax can improve your customer experience and customer journey

Regulatory Compliance

CEMax solutions fully comply with all industry standards and can easily be modified for compatibility with the insurance industry’s protocols and local regulation requirements.

Experience Portal

Deliver personalized dashboards and advanced analytics to managers and other functions. Automatically receive key performance indicators and actionable customer insight.

Improve Products and Services

Gain insight about customer needs and wants, identify product defects, and learn about the features your customers’ value. Understand the reasons behind feedback scores and reduce customer interaction times.

Standardize Service Activities

Streamline your services based on specific organization procedures, processes, and policies.

Reliable, Field-Proven Technology

Our innovative technology solutions are based on stable and reliable technology. Our solutions are already in use by major large scale financial institutions, banks, credit card companies, and investment houses.

Consistent User Experience

CEMax modules are highly adaptive and can easily be modified to keep pace with growing customer experience needs and requirements.

Hear from CEMax about our insurance offering

Learn from CEMax how to become more customer-centric, reduce churn, gain a competitive advantage, and gain customer insight. Learn how CEMax solution differentiates you from the competition.

Schedule a Demo

 

 

CEMax’s solutions for the Insurance Industry

Please see our solution offering for your organization

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Complaint Management
CEM Solutions

Strengthen brand loyalty and promote a long-term customer life cycle

Learn more
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Voice of the Customer
VOC Solutions

Make sure the “customer voice” gets heard throughout the organization

Learn more
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Case Management
CEC Solutions

Advanced case management supporting all communication types

Learn more
Social Monitor
Social Media Monitoring
CEM Solutions

Monitor your brand mentions on social media

Learn more
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Knowledge Management
Solutions Addon

Empower employees and customers with right information at the right time

Learn more
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Email Management
CEC Solutions

Simplify email management, boost service responsiveness

Learn more
NPS Dashboard
EFM Solutions
CEM Solutions

Act on customer feedback to deliver continuous improvement

Learn more
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Customer Engagement
CEC Solutions

Next-Generation customer service as a strategic differentiator

Learn more

Insurance Resources

Blogs, news, case studies, and other useful information

For more information about our solutions please see the following:

Blogs

CEMax blog posts, get insights on customer engagement, customer experience, and customer service

News

CEMax news, press releases, updates, new features, and up-to-date info about CEMax

Resources

All resources for customer experience management on one page including, blog posts, news, and more

Glossary

Glossary containing all relevant acronyms relating to customer service, CEM and CEC

Contact CEMax for a personal demo about our insurance solutions