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All resources for customer experience management on one page including, blog posts, news, and more

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Transportation

CEMax solutions help public transport companies, car dealerships and automobile importers to meet a wide range of business challenges.

Key Challenges

The transportation industry is defined by the need to provide an outstanding customer experience to its customers. Every company in the transportation vertical is being subjected to how they are providing customer experience. Customers can easily evaluate how one's experience is compared to the competition. This is true to for car manufacturers, business lounges in airports, city transportation, and others in the transportation industry.
Over the years, CEMax worked on many projects with car dealerships, car manufacturers, and public and private transportation companies. Our technology, coupled with our customer experience methodology, has built successful projects that have helped companies be more customer-centric, build long-term customer loyalty, improve product and services, all with an R.O.I. of under 12 months.

Customer Feedback

Car manufacturers are extremely sensitive to customer needs and place a high value on feedback received from actual buyers.

Brand Reputation

A key goal of transportation companies is to minimize risk and exposure caused by complaints posted in the media and on consumer websites.

Car Repair & Maintenance

Car manufacturers and importers need to maintain a high level of service for ongoing repairs and maintenance. The same customer experience needs to be duplicated and sustained for all franchise businesses and private repair shops.

Root-Cause Analysis

Identify and correct the root cause of a negative customer experience before it affects other customers.

Sales & Marketing

Sales representatives need to deliver accurate up-to-date information, increase credibility and build trust to make a positive impact on customer purchasing decisions.

Legal Compliance

Public transportation services, car dealers and manufacturers are regulated and need to comply with regulations.

CEMax solution

A full application suite for transportation companies

A modular application suite that can be implemented on the cloud or installed locally (on-the-premises). Our solution incorporates specific best practices and know-how depending on the transportation vertical. A specific project team can customize our solution to your needs. Learn more about CEMax offering:

Full Suite of Applications

Includes built-in Complaint Management, Customer Engagement, Voice of the customer and Social media monitoring in one application platform and with no third-party add-ons.

True Omni-Channel

Enable customers to contact the organization through all communication types like: Email, SMS, MMS, Web, Phone Calls, VM, Letters, Faxes, Social Media, Mobile and more.

Automated Feedback Routing

Our Adaptive workflow engine will make sure every feedback or complaint is being executed with the right SLA schedule and routed to the right people within the organization. Depending on the complaint type and other properties like location, regulation, customer sentiment and other important characteristics the machine learning workflow will create the tasks needed to resolve the complaint, assign the right people to each task, send email and other Correspondences to people within the organization and customers, track that every task will meet its deadline and execute escalations when needed.

Simplified Communication

Correspondences will be sent automatically deplaning on the user needs or the work flow task being execute. Enable your employees to communicate directly with customers via our fully featured automatic correspondence engine

Dashboard & Reports

View key performance indicators, get up-to-date status, open and pending tasks, reports or drill-down analyze data and perform root cause analysis.

Customer Benefits

How CEMax can improve your customer experience and customer journey

Measuring Satisfaction

Measuring satisfaction along each end-to-end journey, rather than at discrete touch-points only, gives you more comprehensive understanding of your customers' experience and of what matters most.

Competitive Advantage

Know your customers better than your competitors and use that knowledge to deliver a consistent and rewarding customer experience that keeps customers loyal. Build and grow customer relationships for mutual value.

Improve Products and Services

Gain insight about customer needs and wants, monitor all social media, identify product or service defects, and learn about the features your customers value. Understand the reasons behind feedback scores and reduce customer interaction times.

Experience Hub

Each employee and manager has a direct access to personalized key performance indicators, dashboards, and feedback data.

Fast & Efficient Response

Enable customers to interact with the company via any device or application to ensure a fast and effective response to service requests and complaints.

Get a 360º Perspective

Identify areas of improvement across all business units, departments, and services to ensure a consistent customer experience for all customers. Have actionable information at your fingertips.

Hear about our solution offering for transportation companies

Learn from CEMax how to become more customer-centric, reduce churn, gain competitive advantage, and gain customer insight. Learn how CEMax solution differentiates itself from the competition.

Contact CEMax

 

 

CEMax’s solutions for the transportation industry

Please see our solution offering for your organization

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Complaint Management
CEM Solutions

Strengthen brand loyalty and promote a long-term customer life cycle

Learn more
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Voice of the Customer
VOC Solutions

Make sure the “customer voice” gets heard throughout the organization

Learn more
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Case Management
CEC Solutions

Advanced case management supporting all communication types

Learn more
Social Monitor
Social Media Monitoring
CEM Solutions

Monitor your brand mentions on social media

Learn more
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Knowledge Management
Solutions Addon

Empower employees and customers with right information at the right time

Learn more
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Email Management
CEC Solutions

Simplify email management, boost service responsiveness

Learn more
NPS Dashboard
EFM Solutions
CEM Solutions

Act on customer feedback to deliver continuous improvement

Learn more
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Customer Engagement
CEC Solutions

Next-Generation customer service as a strategic differentiator

Learn more

Transportation Resources

Blogs, news, case studies, and other useful information

For more information about our solutions please see the following:

Blogs

CEMax blog posts, get insights on customer engagement, customer experience, and customer service

News

CEMax news, press releases, updates, new features, and up-to-date info about CEMax

Resources

All resources for customer experience management on one page including, blog posts, news, and more

Glossary

Glossary containing all relevant acronyms relating to customer service, CEM and CEC

Contact CEMax for a personal demo about our solutions